FAQ
OmieBox Essential Information
- What materials is OmieBox made of?
- Is OmieBox BPA free?
- Where is OmieBox made?
- Is OmieBox leak-proof?
- Is OmieBox microwave safe?
- Is OmieBox dishwasher safe?
- What are the dimensions & volume of OmieBox?
OmieBox assembly Instructions
- How do I install the box lid seal?
- How do I install the thermos lid gasket?
- How do I assemble the thermos?
OmieBox Care instructions
- How should I clean OmieBox?
- How should I clean the seals?
OmieBox Troubleshooting
- What if my thermos isn’t working?
- How can I repair a broken latch or handle?
- Why is there a white mark on my lid?
- What if my OmieBox is leaking?
- What if I can't open my thermos?
Purchase Information
- I lost a piece of my OmieBox. Where can I buy spare parts?
- Do you sell utensils for OmieBox?
- What kind of lunch bag should I buy for OmieBox?
- What water bottle fits inside OmieBox?
- Can I buy OmieBox in my country?
OmieGO Essential Information
- What materials is OmieGo made of?
- Is OmieGo BPA free?
- Where is OmieGo made?
- Is OmieGo leak-proof?
- Is OmieGo microwave safe?
- Is OmieGo dishwasher safe?
- Is OmieGo freezer safe?
- What are the dimensions & volume of OmieGo?
OmieGO Assembly & Care Instructions
- How do I take out the lid seal for cleaning?
- How often should I clean the seal?
- How do I assemble the seal after cleaning?
OmieGO Troubleshooting
- Why is there a white mark on my lid?
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OmieBox Essential Information
What is OmieBox made of?OmieBox is made of ABS, PP, food grade silicon, and 18/8 304 grade stainless steel.
Is OmieBox BPA free?Yes, OmieBox is BPA free and meets all FDA and CPSIA safety requirements.
Where is OmieBox made?OmieBox is responsibly made in China.
Is OmieBox Leakproof?- Yes. OmieBox has three leak-proof compartments that can hold up to 1 teaspoon of liquid each. Wet foods (soup, yogurt, dressing) should go inside the thermos.
- Sub-sections created by using the divider are not leak-proof. The divider just meant to separate the peas from the carrots.
- If your OmieBox has this logo
, the square compartment is not leak-proof - If your OmieBox has this logo
, the square compartment is leak-proof
No, please do not place OmieBox in the microwave.
Is OmieBox dishwasher Safe?Handwashing is best. The high heat & harsh detergents used in dishwashers can damage OmieBox. Gentle hand washing keeps your OmieBox in tip top shape!
What are the dimensions & volume of OmieBox?
If your OmieBox has this logo :
- Width 6.6 inches, Length 6.8 inches, Depth 2.9 inches
- Weight: 1.2 lbs without thermos, 1.7 lbs with thermos
- Thermos volume: 6.5 oz
- Square compartment volume: 25 oz
- Long compartment volume: 15 oz
- Short compartment volume: 10 oz
If your OmieBox has this logo :
- Width: 8.5 inches, Length 7.5 inches, Depth 3 inches
- Weight: 1.4 lbs without thermos, 1.7 lbs with thermos
- Thermos volume: 8.5 oz
- Square compartment volume: 21 oz
- Long compartment volume: 16 oz
- Short compartment volume: 10 oz
Assembly Instructions
How do I install the box lid seal?
If your OmieBox has this logo , watch this video
If your OmieBox has this logo : watch this video below.
To keep your lid seal in good shape, we recommend removing it and storing it inside the long compartment when your OmieBox is not in use.
How do I install the thermos lid gasket?
If your OmieBox has this logo , watch this video.
If your OmieBox has this logo , the round, silicon gasket at the bottom of your thermos lid should be securely fastened around the recessed area at the bottom of your thermos lid.
How do I assemble the thermos?
If your OmieBox has this logo , watch this video.
OmieBox Care Instructions
How should I clean OmieBox?Hand wash with warm soapy water and let everything dry completely.
How should I clean the seals?There are two silicon seals in your OmieBox. There is one large square seal that goes around the perimeter of the box. The other is a round O-ring that goes around your thermos lid. Both need to be removed daily for cleaning. Wash in warm soapy water and let dry completely. Without daily cleaning, silicon is highly prone to mold growth which is irreversible and requires the part to be completely replaced. No biggie, we all get busy and forget sometimes. Should mold grow, just come to our website to buy spare seals - we’ll keep plenty in stock for you.
OmieBox Troubleshooting
What if my thermos isn’t working?If your thermos isn’t keeping food warm enough, try the following steps:
- Before packing food, pour hot water into your thermos and let it sit for a few minutes without the lid. Preheating the thermos this way warms up the steel. Carefully empty the hot water before packing food.
- Warm up your food as warm as you possibly can.
- Double check that your thermos lid is closed properly. Also make sure the silicon O-ring gasket is installed on the lid.
- Some foods just don’t stay warm for very long, for example quesadilla or most bread-based products. Water-based foods (eg soup, or anything with sauce) will have the best shot at staying warm longer.
- You'll need a rubber mallet and an extra set of pins. If your original pins are broken please contact us and we'll send you a set of warranty pins right away.
- If your original pins are stuck inside the pin holes, take any long, thin tool with a sharp edge and place it directly over the pin. Then take your rubber mallet and, with slow, gentle taps, push the pin out the opposite end.
- Once the pins have been removed, follow the instructions in the demo below to re-install your OmieBox handle.
Why is there a white mark on my lid?
You might notice a small white mark on your lid. Rest assured this isn't a manufacturing defect! It’s the location where our machine injects plastic into the mold to form the top lid. We purposefully put the injection hole in this location because it forms the flattest lids possible (and having a flat lid is the key ingredient to making OmieBox leakproof). This design causes a small white mark to appear on the lid after molding, as you can see in the photos here.
What if my OmieBox is leaking?
- If your OmieBox is leaking, first re-install the lid seal or the O-ring gasket. 9 out of 10 times it’s because these two items are installed improperly. Follow the installation instructions and double check that the gasket is smooth and even. Kinks or waves can cause leaking.
- After packing food, close the lid and latch it. Be sure to use the palms of your hands to push along the entire surface area of the lid. This helps to engage the seal.
- Did you accidentally put it in the dishwasher? If you did, then this could explain why it’s leaking. The dishwasher’s high heat could cause warping, which is why your box is leaking.
What if I can't open my OmieBox Thermos?
- If your OmieBox thermos lid is hard to open, please try giving it a 20 minute ice-bath. But don't force it! Just email us at info@omielife.com and we can send you a new thermos unit.
- If the lid is stuck or difficult to open, do not use excessive force. Forcing it open could lead to sudden pressure release and increase the likelihood of an accident.
Omiebox Purchase Information
I lost a piece of my OmieBox. Where can I buy spare parts?We carry spare parts exclusively on our website. If you’re not sure what to get, please contact us at info@omielife.com.
Do you sell utensils for OmieBox?Yes! You can purchase our popular utensil set with carrying case on our website or Amazon.
What kind of lunch bag should I buy for OmieBox?We have a lunch bag that’s sized perfectly for OmieBox! It’s available for purchase on our website or Amazon.
What water bottle fits inside OmieBox?A soft collapsible water bottle like Water2Go (available on Amazon) could fit in the long compartment.
Can I buy OmieBox in my country?Please check our retailer list to see if there’s a store in your country that carries OmieBox. If not - ask your favorite retailer to contact us! We’re always looking for awesome retail partners. Sorry but we do not ship internationally - either on our website or Amazon.
OmieGO Essential Information
What materials is OmieGo made of?
OmieGO is made of food grade PP and silicone.
Is OmieGo BPA free?
Yes, OmieGo is BPA free and meets all FDA requirements
Where is OmieGo made?
OmieGo is responsibly made in China.
Is OmieGo leak-proof?
Yes, OmieGo is leak-proof!
Is OmieGo microwave safe?
Yes, OmieGo is microwave safe.
Is OmieGo dishwasher safe?
Yes, OmieGo is dishwasher safe.
Is OmieGo freezer safe?
Yes, OmieGo is freezer safe.
What are the dimensions & volume of OmieGo?
The dimensions are 7.1 x 4.3 x 5.6
Large container volume: 650 ml / 22 fl oz
Small container volume: 270 ml / 9 fl oz
OmieGO Assembly & Care Instructions
How do I take out the lid seal for cleaning?
We designed a small cutout on the lid so it’s easy to remove the seal for cleaning. Grab the lid seal from the cutout and lift it from the lid.
How often should I clean the seal?
We recommend you clean the lid seal with warm, soapy water after each use and let it dry completely to avoid mold. If you need to replace the lid seal, we sell spare ones on the website.
How do I assemble the seal after cleaning?
Algn the seal with the groove running around the perimeter of the lid and press down until it’s nestled into the groove completely flush.
OmieGO Troubleshooting
Why is there a white line on the hinge?
This is part of the design, nothing to worry about. Our hinge is a living hinge, which means we fold the plastic down to create a hinge. The folding create a thin white line, which is unavoidable and every single OmieGo has this white line.
Why is there a gap between the container and the top lid?
The gap is necessary in order to seal the container. It allows the seal to “bounce” a little after it makes contact with the sealing rib on the inner surface of the vessel. The gap is totally normal and doesn’t impact the container’s leak-proof functionality!