Return Policy
We hope you love your OmieLife products. If for any reason you are not satisfied with your purchase, new and unused OmieLife products purchased directly from OmieLife.com may be returned within 30 days of the purchase date for a refund, subject to the terms below.
To be eligible for a return, products must be:
- New and unused
- Complete, with all original parts and components
- Purchased directly from OmieLife.com
- Returned within 30 days of the original purchase date
Original shipping charges, if any, are non-refundable. SavedBY insurance fees, if any, are non-refundable.
Once your return is received, our warehouse will inspect the item(s) to confirm that they meet the requirements of this Return Policy. Approved refunds will be processed within 2 business days after the return is received and inspected.
SPARE PARTS ARE FINAL SALE
ALL SPARE PARTS ARE FINAL SALE AND ARE NON-REFUNDABLE AND NON-EXCHANGEABLE.
This includes replacement components and individual parts purchased separately from a complete OmieLife product.
TWO WAYS TO RETURN
OPTION 1: Request a Return Label Through OmieLife.com
You may request a return through your account on OmieLife.com.
For most returns, a $9.95 return-label charge will apply. The return-label cost may be higher for larger orders or packages due to their size, weight, or shipping destination.
The customer is responsible for the cost of return shipping.
Once the package is received and inspected by our warehouse, an approved refund will be processed within 2 business days.
OPTION 2: Purchase Your Own Return Label
You may also purchase a shipping label directly from the carrier of your choice.
If you choose this option, you must email info@omielife.com after shipping your return and provide:
- The tracking number for your RETURN package. Please do not send us the tracking number from your original OmieLife shipment.
- Your original OmieLife.com order number.
- The quantity and description of each item being returned.
Please include your OmieLife.com order number with your return and securely package the products to prevent damage during transit.
Send the return to:
OmieLife
C/O North Bay Distribution Center
2050 Cessna Drive
Vacaville, CA 95688
We strongly recommend using a trackable shipping method and retaining your tracking information until your refund has been completed. OmieLife cannot be responsible for return packages that are lost, misdirected, or damaged while being shipped back to us using a carrier selected by the customer.
ITEMS WE CANNOT ACCEPT FOR RETURN
We do not accept returns of:
- Used items
- Items showing evidence of use
- Incomplete products or products with missing parts or components
- Items without proof of purchase from OmieLife.com
- Items purchased more than 30 days ago
- Items purchased from another retailer, whether domestic or international
- Items purchased from Amazon, Walmart, Target, Wayfair, or any other third-party marketplace or retailer
- Spare parts of any kind
- Items damaged through misuse, improper care, accidents, or normal wear and tear
Products purchased from another retailer are subject to that retailer's return policy and must be returned to the original place of purchase.
OmieLife reserves the right to refuse a return or deny a refund if an item does not meet the eligibility requirements stated above.
RETURN SHIPPING COSTS
Customers are responsible for the cost of returning products to OmieLife, regardless of which return method they choose.
If you use the OmieLife return-label option, the applicable return-label charge will apply. If you purchase your own shipping label, you are responsible for all charges assessed by the carrier you select.
Original shipping charges paid when your order was placed are non-refundable.
A 15% restocking fee will automatically apply to all order above $100 and may also apply depending on the condition in which a returned item and its packaging are received. Returns are inspected by our warehouse before a refund is approved.
Please package returned merchandise carefully. Damage that occurs because an item was inadequately packaged for its return shipment may affect refund eligibility.
REFUNDS
Refunds are issued only after the returned merchandise has been received and inspected by our warehouse.
For eligible returns, your refund will be processed within 2 business days after inspection.
Please keep in mind that once OmieLife processes a refund, your bank or credit card provider may require additional time to post the credit to your account.
Original shipping charges and return shipping costs are not refundable.
DAMAGED OR DEFECTIVE PRODUCTS
Damage caused by misuse, improper handling, accidents, drops, improper care, or normal wear and tear is not considered a manufacturing defect and is not eligible for a refund under this Return Policy.
If you believe that you received a product that was damaged or defective when it arrived, please do not send the product back without contacting us first.
Email info@omielife.com with your OmieLife.com order number and a description of the issue, and our Customer Care team will provide next steps.
QUESTIONS ABOUT RETURN ELIGIBILITY?
Not sure whether your item qualifies for a return?
Please email info@omielife.com before sending it back. We are happy to help determine whether your purchase is eligible for return.