If for some reason you're not satisfied with your purchase, new and unused OmieLife products purchased from OmieLife.com can be returned within 30 days of the purchase date for a refund. Original shipping charges, if any, will not be refunded.
To receive your refund in a timely manner, you must email us at firstname.lastname@example.org with:
- The tracking number of your return package (and not your original package)
- Your original Omielife.com order number
- The quantity & description of items being returned
Please include your order number when you return your item(s) in protective packaging to:OmieLife
C/O North Bay Distribution Center
2029 East Monte Vista
Vacaville, CA 95688
We do not accept the following returns:
- Used items
- Incomplete items (missing parts)
- Items without sales receipt from OmieLife.com
- Items received by you more than 30 days ago
- Items purchased at one of our retailers (domestic or international).
- Items purchased from Amazon, Walmart or Wayfair.
Unsure if your item is returnable? Email us at email@example.com.
You will be responsible for the cost of shipping returns back to OmieLife. We strongly recommend shipping via UPS, FedEx, or Insured USPS so you can track and insure your package. We cannot be responsible for items lost or damaged in the mail. The original shipping charge is non-refundable, and a restocking fee may apply depending on the condition of the returned item. Items that are damaged due to human misuse or damaged from regular wear & tear are not considered defective and are not eligible for refund.
If you have received a damaged item, please contact firstname.lastname@example.org for next steps.